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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first step you should take is to push the Help button, which is visible on each and every page. A popup will appear. It includes comprehensive info about all the actions that you can carry out on the given page. Each context menu shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a wide selection of tutorial videos explaining how to use our web hosting Control Panel. They're meant for those of you who would like to see how things are being done rather than only reading articles. Thus, everyone can swiftly become familiar with our web hosting Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the answer you searching for, have a look at our comprehensive Frequently Asked Questions database, which includes questions asked by actual clients and offers real solutions. We periodically update our Frequently Asked Questions section with new articles so as to cover all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the solution you are looking for in the FAQ database either, you can contact our great team of technical support engineers available 24x7 and ready to help you with any issue. Each support ticket you submit will be responded to within one hour (the average response time being just twenty minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 256005

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com